Motor Vehicle Specialist

Dallas County, IA; Adel (IA); Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

Dallas County is seeking a diligent clerk to support motor vehicle transactions in the county offices. The position emphasizes accuracy in title paperwork, data entry, and fee collection, with a focus on customer service and compliant processes.

The role involves assisting dealerships and residents with title transfers, renewals, and lien actions while maintaining orderly records and timely communication. A high school diploma and 1–2 years’ related experience are expected.

Qualifikationen

• High School Diploma or equivalent is required.
• 1–2 years of work related experience in customer service and an office setting.

Aufgaben

• Process title paperwork for new vehicles, collect fees, issue plates and enter data.
• Assist dealerships and customers in completing title transfers in compliance with regulations.
• Process renewals and verify current addresses.
• Process lien notations/releases and prepare for mailing.
• Handle electronic title transfers and related funding.

Kenntnisse

Customer service

Office administration

Data entry

Communication

Prioritizing & organizing

Ausbildung

High School Diploma or equivalent

Tools

Computer

Scanner

Fax machine

Copier

Jobbeschreibung

This position is responsible for performing clerical and customer service duties in support of department motor vehicle transactions. Employees assigned ERT duties will be given a one-step increase.

• Processes title paperwork for new vehicles; collects fees, issues plates, and enters data into computer. Ensures the accuracy and completeness of all related paperwork.
• Assists dealerships and customers in the completion of title transfers in compliance with federal and state regulations.
• Processes renewals; verifies current address.
• Processes lien notations and releases; ensures the accuracy and completeness of all related paperwork. Processes and prepares for mailing.
• Processes electronic title transfers and related funding.
• Processes salvage titles and completes the conversion of salvage titles to regular titles. Reviews paperwork and salvage inspection for accuracy, collects fees, and enters data into computer.
• Utilizes critical thinking skills on a wide variety of complex and out of the ordinary title situations and circumstances. Presents to supervisors and/or management for approval before proceeding.
• Answers telephone and greets visitors; provides information and assistance.
• Assists customers in the appointment system and properly calls from the appointment system to ensure an orderly flow of traffic.
• Performs related duties.

EDUCATION/EXPERIENCE

• High School Diploma or equivalent.
• One to two years of work related experience in customer service and an office setting.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of modern office practices and procedures.
• Knowledge of county and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of motor vehicle laws and regulations, including the legal requirements of ownership and title documentation requirements as they relate to trusts, deaths and any other legal area.
• Knowledge of motor vehicle laws, regulations and procedures for all states.
• Skill in prioritizing and organizing work.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.

PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects and must distinguish between shades of color.
• The work is typically performed in an office.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Dallas County is an Equal Opportunity Employer. Women, minorities and persons with disabilities are encouraged to apply.

Dallas County participates in E-Verify.