Vehicle Technology & Customer Experience Specialist

BMW of Bloomfield Hills; Bloomfield Township (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Training resources and development

Team-oriented culture

Job summary

BMW of Bloomfield Hills is seeking knowledgeable and friendly Product Specialists to deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone, and in person, ensuring owners get the most from their vehicles.

Join Penske Automotive Group's team and benefit from comprehensive training, career growth opportunities, and a values-driven culture that emphasizes integrity, professionalism, and teamwork.

Qualifications

• Customer-focused approach to help customers understand vehicle technology.
• Clear and friendly communication with customers by email, phone, and in person.
• Strong organizational skills and reliability in a fast-paced setting.

Responsibilities

• Assist customers with vehicle technology questions by email, phone, and in person to maximize their ownership experience.
• Provide friendly, knowledgeable service in a fast-paced dealership environment.
• Maintain accurate customer records using CRM and MS Office.

Skills

Customer experience

Team player

Communication

Work ethic

Tools

MS Office Suite

CRM tools

Job description

BMW of Bloomfield Hills is seeking knowledgeable and friendly Product Specialists to deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone, and in person, ensuring owners get the most from their vehicles.

Join Penske Automotive Group's team and benefit from comprehensive training, career growth opportunities, and a values-driven culture that emphasizes integrity, professionalism, and teamwork.