Vehicle Technology Advisor

Lexus-of-Orange-Par; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Auto Group in Jacksonville, FL is seeking a positive, customer-focused team member to join our dealership and deliver a luxury experience to guests and colleagues. You will assist on the service drive, troubleshoot vehicle technology, and master product knowledge on all vehicles to ensure a seamless customer journey.

You will provide an exceptional experience in all guest interactions, tailoring explanations to each guest and supporting deliveries as needed.

Qualifications

• Clean driving record
• Enjoy working with people and technology
• Patience for explaining technical vehicle features to guests that are not “tech savvy”
• Self-motivation during downtime
• Willingness to travel throughout the NE Florida region
• Proper phone etiquette

Responsibilities

• Assist on the service drive to resolve concerns about vehicle technology issues
• Troubleshoot vehicle technology and system features
• Master product knowledge on all vehicles
• Provide an exceptional experience in all guest interactions
• Determine the best teaching method for each guest, considering that people learn and retain information in different ways. Encourage hands on practice and have guests try it themselves
• Ask effective questions to get to the root of the situation and personalize your explanations
• Partner with the Cadillac delivery specialist to share information on common concerns after vehicle delivery
• Provide backup to the Cadillac delivery specialist and assist with deliveries as needed.
• Use all resources and applications to assist in technology information support
• Maintain a collection of technology information and resources to assist in explanations
• Provide resources for guests and follow up as appropriate

Job description

Fields Auto Group in Jacksonville, FL is seeking a positive, customer-focused team member to join our dealership and deliver a luxury experience to guests and colleagues. You will assist on the service drive, troubleshoot vehicle technology, and master product knowledge on all vehicles to ensure a seamless customer journey.

You will provide an exceptional experience in all guest interactions, tailoring explanations to each guest and supporting deliveries as needed.