Technology Specialist

Volvo Limited; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Auto Group in Jacksonville, FL is seeking a customer-focused team member to assist on the service drive, troubleshoot vehicle technology, and deliver a luxury guest experience.

You will master product knowledge across our vehicle lineup, tailor explanations to each guest, and collaborate with the Cadillac delivery specialist to ensure smooth vehicle handoffs and comprehensive tech support.

Qualifications

• Clean driving record.
• Enjoy working with people and technology.
• Patience explaining technical vehicle features to guests.
• Self-motivated during downtime.
• Willingness to travel throughout NE Florida.
• Proper phone etiquette.

Responsibilities

• Assist on the service drive to resolve tech issues.
• Troubleshoot vehicle technology and features.
• Master product knowledge on all vehicles.
• Deliver an exceptional guest experience.
• Tailor explanations; encourage hands-on practice.
• Ask effective questions to diagnose issues.
• Coordinate with the Cadillac delivery specialist.
• Provide backup for deliveries as needed.
• Use resources to support tech information.
• Maintain tech information resources.
• Provide guest resources and follow up.

Skills

People skills

Tech aptitude

Patience

Self-motivation

Travel willingness

Phone etiquette

Job description

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

What We Offer

• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services
• Sundays off

Job Responsibilities

• Assist on the service drive to resolve concerns about vehicle technology issues
• Troubleshoot vehicle technology and system features
• Master product knowledge on all vehicles
• Provide an exceptional experience in all guest interactions
• Determine the best teaching method for each guest, considering that people learn and retain information in different ways. Encourage hands on practice and have guests try it themselves
• Ask effective questions to get to the root of the situation and personalize your explanations
• Partner with the Cadillac delivery specialist to share information on common concerns after vehicle delivery
• Provide backup to the Cadillac delivery specialist and assist with deliveries as needed.
• Use all resources and applications to assist in technology information support
• Maintain a collection of technology information and resources to assist in explanations
• Provide resources for guests and follow up as appropriate

Job Qualifications

• Clean driving record
• Enjoy working with people and technology
• Patience for explaining technical vehicle features to guests that are not “tech savvy”
• Self-motivation during downtime
• Willingness to travel throughout the NE Florida region
• Proper phone etiquette

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger and reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee must regularly lift and/or move up to 20 pounds.