Guest Experience Tech Specialist

Volvo Limited; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Auto Group in Jacksonville, FL is seeking a customer-focused team member to assist on the service drive, troubleshoot vehicle technology, and deliver a luxury guest experience.

You will master product knowledge across our vehicle lineup, tailor explanations to each guest, and collaborate with the Cadillac delivery specialist to ensure smooth vehicle handoffs and comprehensive tech support.

Qualifications

• Clean driving record.
• Enjoy working with people and technology.
• Patience explaining technical vehicle features to guests.
• Self-motivated during downtime.
• Willingness to travel throughout NE Florida.
• Proper phone etiquette.

Responsibilities

• Assist on the service drive to resolve tech issues.
• Troubleshoot vehicle technology and features.
• Master product knowledge on all vehicles.
• Deliver an exceptional guest experience.
• Tailor explanations; encourage hands-on practice.
• Ask effective questions to diagnose issues.
• Coordinate with the Cadillac delivery specialist.
• Provide backup for deliveries as needed.
• Use resources to support tech information.
• Maintain tech information resources.
• Provide guest resources and follow up.

Skills

People skills

Tech aptitude

Patience

Self-motivation

Travel willingness

Phone etiquette

Job description

Fields Auto Group in Jacksonville, FL is seeking a customer-focused team member to assist on the service drive, troubleshoot vehicle technology, and deliver a luxury guest experience.

You will master product knowledge across our vehicle lineup, tailor explanations to each guest, and collaborate with the Cadillac delivery specialist to ensure smooth vehicle handoffs and comprehensive tech support.