Automotive Tech & Customer Experience Specialist

BMW of Asheville; Jacksonville, Northern (FL, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Assist on the service drive to resolve concerns about vehicle technology issues, troubleshoot vehicle technology and system features, and master product knowledge on all vehicles.

Qualifications

• Clean driving record.
• Enjoy working with people and technology.
• Patience explaining technical vehicle features to guests that are not “tech savvy”.
• Self-motivation during downtime.
• Willingness to travel throughout the NE Florida region.
• Proper phone etiquette.

Responsibilities

• Assist on the service drive to resolve concerns about vehicle technology issues.
• Troubleshoot vehicle technology and system features.
• Master product knowledge on all vehicles.
• Provide an exceptional experience in all guest interactions.
• Determine the best teaching method for each guest, considering that people learn and retain information in different ways. Encourage hands on practice and have guests try it themselves
• Ask effective questions to get to the root of the situation and personalize your explanations
• Partner with the Cadillac delivery specialist to share information on common concerns after vehicle delivery
• Provide backup to the Cadillac delivery specialist and assist with deliveries as needed.
• Use all resources and applications to assist in technology information support
• Maintain a collection of technology information and resources to assist in explanations
• Provide resources for guests and follow up as appropriate

Skills

Customer service

Tech-savvy

Patience with guests

Phone etiquette

Travel willingness

Job description

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Assist on the service drive to resolve concerns about vehicle technology issues, troubleshoot vehicle technology and system features, and master product knowledge on all vehicles.