Automotive Tech Experience Specialist

Lexus LC

Jacksonville, Northern (FL, KY)

Hybrid

USD 48,000 - 64,000

Full time

5 days ago

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Benefits offered by this job

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers. You will assist on the service drive, troubleshoot vehicle technology, and share product knowledge to deliver an exceptional guest experience across the NE Florida region.

This role requires strong communication, patience explaining tech features to guests, and the willingness to travel within the area.

Qualifications

Clean driving record.
Enjoy working with people and technology.
Patience for explaining technical vehicle features to guests.
Self-motivation during downtime.
Willingness to travel throughout the NE Florida region.
Proper phone etiquette.

Responsibilities

Assist on the service drive to resolve concerns about vehicle technology issues.
Troubleshoot vehicle technology and system features.
Master product knowledge on all vehicles.
Provide an exceptional experience in all guest interactions.
Determine the best teaching method for each guest and encourage hands-on practice.
Ask effective questions to get to the root of the situation and personalize explanations.
Provide backup to the Cadillac delivery specialist and assist with deliveries as needed.
Use all resources to assist in technology information support.