Luxury Auto Tech Experience Specialist

Fields BMW Lakeland; Jacksonville, Northern (FL, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO

Paid Training

Vehicle purchase plan

Health & wellness

Saturday lunches

Discounts on products & services

Sundays off

Job summary

Fields Auto Group seeks a customer-focused teammate to assist on the service drive, resolving vehicle technology issues and delivering an exceptional guest experience. You will master product knowledge across all vehicles and tailor explanations to each guest, encouraging hands-on practice and clear learning.

Travel within the NE Florida region may be required; strong communication and patience are essential to help guests understand tech features and benefits.

Qualifications

• Clean driving record.
• Enjoy working with people and technology.
• Patience for explaining technical vehicle features to guests that are not “tech savvy”.
• Self-motivation during downtime.
• Willingness to travel throughout the NE Florida region.
• Proper phone etiquette.

Responsibilities

• Assist on the service drive to resolve concerns about vehicle technology issues.
• Troubleshoot vehicle technology and system features.
• Master product knowledge on all vehicles.
• Provide an exceptional experience in all guest interactions.
• Determine the best teaching method for each guest, considering that people learn and retain information in different ways. Encourage hands on practice and have guests try it themselves.
• Ask effective questions to get to the root of the situation and personalize your explanations.
• Partner with the Cadillac delivery specialist to share information on common concerns after vehicle delivery.
• Provide backup to the Cadillac delivery specialist and assist with deliveries as needed.
• Use all resources and applications to assist in technology information support.
• Maintain a collection of technology information and resources to assist in explanations.
• Provide resources for guests and follow up as appropriate.

Skills

Clean driving record

People & tech aptitude

Communication patience

Self-motivation

Willingness to travel NE Florida

Phone etiquette

Job description

Fields Auto Group seeks a customer-focused teammate to assist on the service drive, resolving vehicle technology issues and delivering an exceptional guest experience. You will master product knowledge across all vehicles and tailor explanations to each guest, encouraging hands-on practice and clear learning.

Travel within the NE Florida region may be required; strong communication and patience are essential to help guests understand tech features and benefits.