Vehicle Support Engineer - Field & Aftersales

Internetwork Expert; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

INEOS Automotive in Irvine, CA seeks a Vehicle Support Engineer to provide day-to-day technical service support, ensuring vehicle uptime and strong customer confidence. You will collaborate with regional teams, retailers, and the global technical group to review repairs, coach staff, and drive process improvements.

The role involves field visits, direct assistance, and developing diagnostic capability across the service network, with emphasis on customer experience and cross-functional

Qualifications

• Significant Aftersales and Technical Service background in automotive.
• Broad experience across Automotive Technical Service and Aftersales disciplines.
• Strong diagnostic and analytical skills; customer-focused mindset.

Responsibilities

• Maintain customer focus across all service activities.
• Perform field visits to retailers and customers within the region.
• Review repairs with head office and provide technical reports.
• Coach and develop internal teams and service network.

Skills

Aftersales experience

Technical service

Vehicle diagnostics

Problem solving

Communication skills

IT skills

Travel willingness

Education

Technical qualification

Tools

Diagnostic equipment

Job description

INEOS Automotive in Irvine, CA seeks a Vehicle Support Engineer to provide day-to-day technical service support, ensuring vehicle uptime and strong customer confidence. You will collaborate with regional teams, retailers, and the global technical group to review repairs, coach staff, and drive process improvements.

The role involves field visits, direct assistance, and developing diagnostic capability across the service network, with emphasis on customer experience and cross-functional