Field Applications Engineer - Vehicle Networks & Tech Support

Intrepid Control Systems; Santa Clara (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Intrepid Control Systems is seeking an Applications Engineer / Field Support Engineer to join our California team as the primary point of contact for technical customer support. You will engage with customers via phone, email, and onsite visits to resolve technical issues.

You will serve as a liaison between our customers and Intrepid's engineering team, allowing the Senior Applications Engineer to concentrate on expanding new business opportunities.

Qualifications

• Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field.
• 1–3 years of experience in a technical support, systems engineering, or applications engineering role (automotive/embedded systems preferred).
• Working knowledge of vehicle network protocols: CAN, LIN, FlexRay, Automotive Ethernet.
• Familiarity with MATLAB, Python, and/or C++.
• Willingness to travel onsite to customer locations (California-based, with regional travel).
• Experience with diagnostic/logging tools such as Vehicle Spy or CANalyzer is a plus.

Responsibilities

• Serve as first point of contact for technical support inquiries via phone, email, and onsite visits.
• Triage, debug, and resolve hardware, software, and electrical issues reported by customers.
• Travel onsite to customer locations to diagnose and resolve field issues on data loggers and networking tools.
• Act as a technical bridge between customers and Intrepid's engineering, quality, and manufacturing teams.
• Communicate new/recurring issues to engineering and help drive countermeasures to improve reliability and reduce service costs.
• Support commissioning and integration of customer test environments.
• Demonstrate data logger features, tools, and Vehicle Spy functionality to customers.
• Assist with proof-of-concept implementations for key customers.
• Provide technical guidance on vehicle networks including CAN, LIN, FlexRay, and Automotive Ethernet.
• Help maintain and troubleshoot against requirements specifications for Intrepid data loggers.
• Document customer issues, resolutions, and field failure trends.
• Support upgrades and product recommendations for existing customers.
• Collaborate closely with the Senior Applications Engineer on account handoffs and escalations.

Skills

Customer-facing communication

Travel readiness

Education

Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field

Tools

MATLAB

Python

C++

Vehicle Spy

CANalyzer

Job description

Intrepid Control Systems is seeking an Applications Engineer / Field Support Engineer to join our California team as the primary point of contact for technical customer support. You will engage with customers via phone, email, and onsite visits to resolve technical issues.

You will serve as a liaison between our customers and Intrepid's engineering team, allowing the Senior Applications Engineer to concentrate on expanding new business opportunities.