Field Applications Engineer — Automotive Networking

Intrepid-Control-Systems; Santa Clara (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Intrepid Control Systems in California is seeking an Applications Engineer / Field Support Engineer to be the primary contact for technical customer support. You will engage with customers by phone, email, and on-site visits to resolve issues and will liaise with our engineering team.

The role covers hardware, software, and data-logger troubleshooting, requires 1–3 years in a similar role, and willingness to travel regionally within California.

Qualifications

• Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field.
• 1-3 years of experience in a technical support, systems engineering, or applications engineering role (automotive/embedded systems preferred).
• Working knowledge of vehicle network protocols: CAN, LIN, FlexRay, Automotive Ethernet
• Familiarity with MATLAB, Python, and/or C++
• Comfortable troubleshooting hardware, software, and electrical issues independently
• Willingness to travel onsite to customer locations as needed (California-based, with regional travel)
• Experience with tools like Vehicle Spy, CANalyzer, or similar diagnostic/logging tools is a plus
• Ability to work cross-functionally with engineering, quality, and manufacturing teams

Responsibilities

• Serve as first point of contact for technical support inquiries via phone, email, and onsite visits
• Triage, debug, and resolve hardware, software, and electrical issues reported by customers
• Travel onsite to customer locations to diagnose and resolve field issues on data loggers and networking tools
• Act as a technical bridge between customers and Intrepid's engineering, quality, and manufacturing teams
• Communicate new/recurring issues to engineering and help drive countermeasures to improve reliability and reduce service costs
• Support commissioning and integration of customer test environments
• Demonstrate data logger features, tools, and Vehicle Spy functionality to customers
• Assist with proof-of-concept implementations for key customers
• Provide technical guidance on vehicle networks including CAN, LIN, FlexRay, and Automotive Ethernet
• Help maintain and troubleshoot against requirements specifications for Intrepid data loggers
• Document customer issues, resolutions, and field failure trends
• Support upgrades and product recommendations for existing customers
• Collaborate closely with the Senior Applications Engineer on account handoffs and escalations

Skills

Customer-facing communication

Troubleshooting

Cross-functional collaboration

Travel readiness

Education

Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field

Tools

CAN

LIN

FlexRay

Automotive Ethernet

Vehicle Spy

CANalyzer

MATLAB

Python

C++

Job description

Intrepid Control Systems in California is seeking an Applications Engineer / Field Support Engineer to be the primary contact for technical customer support. You will engage with customers by phone, email, and on-site visits to resolve issues and will liaise with our engineering team.

The role covers hardware, software, and data-logger troubleshooting, requires 1–3 years in a similar role, and willingness to travel regionally within California.