Vehicle Service Advisor — Customer Experience

CarMax Business Services; Laurel (MD); On-site; USD 24,121 - 26,064; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Job summary

CarMax Business Services in Laurel, Maryland is seeking a Service Consultant to ensure exceptional customer service. In this role, you will act as the trusted link between customers and technicians, providing guidance through the service and repair process.

Ideal candidates will possess strong communication skills and be flexible in their work hours. The position offers a competitive hourly rate of $17.51 - $18.92 and eligibility for commissions.

Qualifications

• Proven ability to deliver outstanding customer service.
• Comfortable working in high-energy environments.
• Ability to stand or walk for extended periods.

Responsibilities

• Welcome and engage customers professionally.
• Document customer concerns accurately.
• Consult with customers on recommended repairs.
• Prepare invoices for billing.
• Manage cash transactions responsibly.

Skills

Strong interpersonal and communication skills

Proficiency in telephone etiquette

Ability to interpret and record data

Comfort working collaboratively

Flexibility to work varied shifts

Job description

CarMax Business Services in Laurel, Maryland is seeking a Service Consultant to ensure exceptional customer service. In this role, you will act as the trusted link between customers and technicians, providing guidance through the service and repair process.

Ideal candidates will possess strong communication skills and be flexible in their work hours. The position offers a competitive hourly rate of $17.51 - $18.92 and eligibility for commissions.