Vehicle Service Concierge

CarMax Business Services; Plano (TX); On-site; USD 16,531 - 26,174; Full time

Job summary

CarMax is seeking a Service Consultant in Plano, TX to act as the trusted link between customers and technicians. You will guide customers through the service and repair process, document concerns, and provide timely updates while balancing technical details with a customer-first approach.

Responsibilities include communicating repair recommendations, preparing repair orders and invoices, handling payments, and coordinating workflow in a fast-paced environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Clear communication and listening abilities.
• Accurate data recording and basic computer skills.
• Ability to work with multiple departments in a fast-paced setting.
• Flexible schedule including nights/weekends/holidays.
• Commitment to CarMax policies and EH&S.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Telephone etiquette

Active listening

Data entry

Cross-department collaboration

Flexible shifts

Policy adherence

Standing/walking

Job description

CarMax is seeking a Service Consultant in Plano, TX to act as the trusted link between customers and technicians. You will guide customers through the service and repair process, document concerns, and provide timely updates while balancing technical details with a customer-first approach.

Responsibilities include communicating repair recommendations, preparing repair orders and invoices, handling payments, and coordinating workflow in a fast-paced environment.