Vehicle Service Concierge & Repair Coordinator

Roberts Truck; San Angelo, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Roberts Truck is seeking a Service Advisor. The role interviews customers, reviews vehicle health reports, and records data accurately in the business system while coordinating repairs with the service supervisor.

You will schedule technicians, provide cost estimates, invoice tickets, and keep customers informed about repair status. The position requires strong communication and the ability to multitask in a fast-paced shop environment.

Qualifications

• One to three years of experience in customer service role.
• Strong written / verbal communication skills.
• Working mechanical knowledge of manufacturer diesel trucks preferred.

Responsibilities

• Interview customers and document vehicle health reports.
• Coordinate incoming repairs with service supervisor and schedule technicians.
• Prepare cost estimates and invoice customer tickets.
• Keep customers informed about repair status and progress.
• Navigate multiple databases to manage service records and work orders.
• Close repair orders and process payments when needed.

Skills

Customer service

Communication skills

Multitasking

Independent work

Work under pressure

Education

High school diploma or equivalent

Tools

Database navigation

Web navigation

Job description

Roberts Truck is seeking a Service Advisor. The role interviews customers, reviews vehicle health reports, and records data accurately in the business system while coordinating repairs with the service supervisor.

You will schedule technicians, provide cost estimates, invoice tickets, and keep customers informed about repair status. The position requires strong communication and the ability to multitask in a fast-paced shop environment.