Vehicle Service Advisor

CarMax; Iowa (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services in Iowa is seeking a Customer Service Representative who will deliver exceptional customer service while acting as a liaison between customers and technicians. Candidates should demonstrate exceptional interpersonal and communication skills and effectively handle service calls and customer inquiries in a fast-paced environment. This role requires a commitment to CarMax standards and policies, ensuring a high level of customer satisfaction. Flexible work hours may include nights, weekends, and holidays.

Qualifications

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Intermediate computer skills, including spreadsheet knowledge.

Responsibilities

• Deliver exceptional customer service as a liaison between customer and technician.
• Accurately interview and document customer concerns.
• Create repair orders and route work to technicians.

Skills

Exceptional interpersonal skills

Exceptional communication skills

Customer service skills

Telephone etiquette

Active listening skills

Computer skills

Job description

CarMax Business Services in Iowa is seeking a Customer Service Representative who will deliver exceptional customer service while acting as a liaison between customers and technicians. Candidates should demonstrate exceptional interpersonal and communication skills and effectively handle service calls and customer inquiries in a fast-paced environment. This role requires a commitment to CarMax standards and policies, ensuring a high level of customer satisfaction. Flexible work hours may include nights, weekends, and holidays.