Customer-Centric Service Advisor - Flexible Hours

CarMax Business Services; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Houston, Texas, is seeking a motivated associate to provide exceptional customer service by acting as a liaison between customers and technicians. Responsibilities include managing service calls, creating repair orders, and ensuring accurate communication throughout the process.

The ideal candidate will possess strong interpersonal and communication skills, with an ability to work in a high-energy environment. CarMax is committed to training and diversity, offering career growth opportunities.

Qualifications

• Exceptional interpersonal skills to communicate effectively with customers.
• Ability to maintain accurate records and transcribe data.
• Experience in a fast-paced working environment is preferred.

Responsibilities

• Act as a liaison between customers and technicians.
• Handle service calls and document customer concerns.
• Create repair orders and manage service payments.

Skills

Customer service skills

Communication skills

Telephone etiquette

Active listening

Computer skills

Job description

CarMax Business Services in Houston, Texas, is seeking a motivated associate to provide exceptional customer service by acting as a liaison between customers and technicians. Responsibilities include managing service calls, creating repair orders, and ensuring accurate communication throughout the process.

The ideal candidate will possess strong interpersonal and communication skills, with an ability to work in a high-energy environment. CarMax is committed to training and diversity, offering career growth opportunities.