Vehicle Service Advisor

CarMax; Huntsville (TN); On-site; USD 34,000 - 48,000; Full time

Job summary

CarMax Huntsville is seeking a Service Liaison to deliver exceptional customer service by coordinating between customers and the retail technician before, during, and after the service/repair process.

You will meet and greet customers, interview and document concerns, create repair orders, obtain ESP approvals, explain repairs, and balance a busy workload in a fast-paced environment, including possible nights and weekends.

Qualifications

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Read, interpret and transcribe data to maintain accurate records.
• Intermediate computer skills, including spreadsheet knowledge.
• Able to work with associates in other departments and handle multiple duties in a fast-paced environment.

Responsibilities

• Meet and greet service customers with empathy during interactions.
• Assist Service/Customer Operators with incoming service calls.
• Accurately interview and document customer concerns.
• Create repair orders and route work to technicians or mechanical associates.
• Obtain accurate estimates and approvals for ESP claims.
• Consult with customers regarding needed repairs.
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.
• Close and invoice repair orders.
• Explain repairs and maintenance to customers clearly.
• Balance workload and dispatch work to technicians.
• Ensure customer concerns are addressed and resolved promptly.
• Collects service payments and manages cash including receiving and counting money.

Skills

Interpersonal skills

Communication

Customer service

Telephone etiquette

Active listening

Data transcription

Tools

Spreadsheet software

Job description

CarMax Huntsville is seeking a Service Liaison to deliver exceptional customer service by coordinating between customers and the retail technician before, during, and after the service/repair process.

You will meet and greet customers, interview and document concerns, create repair orders, obtain ESP approvals, explain repairs, and balance a busy workload in a fast-paced environment, including possible nights and weekends.