Service Appointment Coordinator

CarMax Business Services; Hoover (AL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax is seeking a Service Operator in Hoover, Alabama to deliver outstanding customer service and smooth operations within the Service Department. You will greet customers in person and over the phone, assist service consultants, and help manage repairs from start to finish.

The role requires multitasking, excellent communication, and the ability to work varied shifts, including nights and weekends. CarMax offers benefits and a fast-paced, team-oriented environment focused on integrity and

Qualifications

• Strong customer service mindset and ability to resolve issues
• Excellent phone etiquette and active listening skills
• Accurate data entry and basic spreadsheet proficiency
• Thrives in a fast-paced environment and can multitask
• Collaborates effectively with cross-functional teams

Responsibilities

• Respond promptly to service calls and assist customers with empathy
• Support Service Consultants and Customer Advisors during interactions
• Schedule service appointments and route inquiries correctly
• Send timely written messages to teammates for follow-up
• Coordinate repair requests, schedule appointments, and notify customers about parts
• Audit sublet invoices, loaner logs, and dealer tags for compliance
• Adhere to EH&S requirements and maintain a clean work area

Skills

Customer service

Telephone etiquette

Data entry

Multitasking

Team collaboration

Job description

CarMax is seeking a Service Operator in Hoover, Alabama to deliver outstanding customer service and smooth operations within the Service Department. You will greet customers in person and over the phone, assist service consultants, and help manage repairs from start to finish.

The role requires multitasking, excellent communication, and the ability to work varied shifts, including nights and weekends. CarMax offers benefits and a fast-paced, team-oriented environment focused on integrity and