Service Desk Customer Care Specialist

Carmax; Honolulu (HI); On-site; USD 17,908 - 22,041; Full time

Job summary

CarMax Huntsville is seeking a Customer Operator to help customers by phone and in person before, during, and after service/repair processes. You will deliver exceptional service under general supervision and support the Service Department with timely communication.

Responsibilities include answering calls, scheduling service appointments, routing inquiries, and maintaining records with attention to detail. Strong interpersonal skills and a professional telephone manner are essential.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Ability to handle phone and in-person interactions.
• Basic data entry and clerical skills.
• Proficiency with office software.

Responsibilities

• Answer all incoming service calls promptly and friendly, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Assist Customer Advisors/Service Consultants with customers when needed.
• Answer basic service department questions, schedule service appointments, and route customers’ calls.
• Provide written messages to the responsible party in a timely manner.
• Complete reminder calls for customers scheduled for an appointment.
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
• Contact customers with Repair Requests to schedule appointments.
• File repair orders and all supporting documentation daily.
• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Skills

Interpersonal skills

Communication skills

Customer service

Phone etiquette

Active listening

Data entry

Spreadsheet

Tools

Spreadsheet software

Job description

CarMax Huntsville is seeking a Customer Operator to help customers by phone and in person before, during, and after service/repair processes. You will deliver exceptional service under general supervision and support the Service Department with timely communication.

Responsibilities include answering calls, scheduling service appointments, routing inquiries, and maintaining records with attention to detail. Strong interpersonal skills and a professional telephone manner are essential.