Vehicle Remarketing Ops Lead: Title & Process Excellence

Aumni; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking an Asset Remarketing Operations Manager to lead vehicle titling activities, ensure timely processing, and optimize performance across the remarketing workflow. You will manage staff, monitor daily operations, and drive improvements while coordinating reporting and financial controls in a high-impact setting.

The role requires strong negotiation, analytics, and communication skills, with 5 days/week in-office presence and alignment to Chase policies and service standards.

Qualifications

• Bachelor’s degree or 3+ years supervisory/leadership experience.
• 3+ years experience in the vehicle remarketing industry supporting remarketing related activities.
• 5+ years experience dealing with all aspects of title processing on a national basis.
• Strong communication and negotiation abilities.

Responsibilities

• Oversee Title support staff assuring adherence to procedures, established service standards, and Bank policy.
• Administer performance management review and discussions with team.
• Monitor title process to assure all activities are executed timely.
• Ensure system data integrity by monitoring daily department support tasks and work lists.
• Identify and engage in situations delaying title application to determine best resolution.
• Monitor process flows to identify efficiency improvements and implement solutions.
• Assure the generation and distribution of daily, weekly, and monthly operational reporting and scorecards.
• Reviewing and authorizing payment of title service invoices.
• Required 5 days per week in the office.

Skills

Communication skills

Negotiation

Analytical skills

Problem solving

Process improvement

Education

Bachelor’s degree

3+ years supervisory/leadership experience

Tools

Word

Excel

Teams

Job description

Chase is seeking an Asset Remarketing Operations Manager to lead vehicle titling activities, ensure timely processing, and optimize performance across the remarketing workflow. You will manage staff, monitor daily operations, and drive improvements while coordinating reporting and financial controls in a high-impact setting.

The role requires strong negotiation, analytics, and communication skills, with 5 days/week in-office presence and alignment to Chase policies and service standards.