Vehicle Remarketing Ops Lead: Title & Process Excellence

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 90,000 - 125,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ is seeking an Asset Remarketing Operations Manager to oversee vehicle titling and related processes for the Asset Remarketing sale flow.

You will lead internal title collection, negotiable title applications, vendor oversight, and reporting to minimize days in inventory. The role requires strong communication, negotiation, and analytics skills with a focus on timely execution and data integrity.

Qualifications

• Strong verbal and written communication skills.
• Strong negotiation, analytical, problem resolution, and decision making skills.
• Strong ability to analyze department reporting to identify process gaps and opportunities and offer solutions to existing or potential problems.
• Strong ability to effectively utilize business tools including Word, Excel, Teams, etc.
• Strong ability to identify enhancements to existing performance reporting and develop new reporting as needed to measure process efficiency.

Responsibilities

• Oversee Title support staff assuring adherence to procedures, established service standards, and Bank policy.
• Administer performance management review and discussions with team.
• Monitor title process to assure all activities are executed timely. Activities include, internal title requests, stock in of all titles received, application for negotiable titles, follow up on outstanding title requests and applications, daily disbursement of titles, and thorough and accurate documentation of task activity.
• Ensure system data integrity by monitoring daily department support tasks and work lists to assure activities are updated timely.
• Identify and engage in situations delaying title application to assure/determine the best method of resolution is used.
• Monitor process flows to identify opportunities to add efficiency, document recommendations, update procedures, and implement approved solutions.
• Assure the generation and distribution of daily, weekly, and monthly operational reporting. Validate performance reporting and prepare monthly scorecard summary.
• Reviewing and authorizing payment of title service invoices and relevant bills received
• Required 5 days per week in the office

Skills

Communication

Negotiation

Analytics

Problem solving

Reporting

MS Excel

MS Teams

Education

Bachelor’s degree or 3+ years supervisory/leadership experience

Tools

Word

Excel

Teams

Job description

JPMorgan Chase & Co. in Tempe, AZ is seeking an Asset Remarketing Operations Manager to oversee vehicle titling and related processes for the Asset Remarketing sale flow.

You will lead internal title collection, negotiable title applications, vendor oversight, and reporting to minimize days in inventory. The role requires strong communication, negotiation, and analytics skills with a focus on timely execution and data integrity.