Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Cox Enterprises; Texas; In loco; USD 38.000 - 62.000; Tempo pieno

Descrizione del lavoro

Cox Enterprises is seeking a Vehicle Operations Logistics Specialist to facilitate transportation of customer vehicles within a defined region.

You will verify vehicle status by phone, manage carrier relationships, handle AS400 orders, and monitor holds to ensure timely dispatch while optimizing margins.

This role requires 1–3 years of admin experience, strong Excel/Outlook/Word skills, and the ability to work independently in a fast‑paced environment.

Competenze

• 1-3 years administrative experience (in automotive industry preferred).
• Proficient with Microsoft Excel, Outlook and Word.
• Ability to work independently in a matrix environment to deliver results.
• Excellent customer service and multi-tasking skills.
• High attention to detail including precise data entry.
• Excellent written and verbal communication skills.
• Ability to work with urgency in a fast-paced environment.
• High School Diploma or equivalent.
• Valid Driver’s License and ability to pass background check and drug test.

Mansioni

• Verify vehicle status via real-time phone calls to pickup sites.
• Build relationships with Manheim Auction commercial team and management.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Enter manual orders and process of AS400 system orders.
• Manage escalated Client Success VINs with peers and agents.
• Monitor holds and verification delays.
• Dispatch negotiations and understand margin to increase profitability.
• Follow up with carriers on VINs daily and resolve issues.
• Create and manage corrective action of a vendor.
• Monitor and correct master data files for location errors.
• Measure performance and generate reports for leadership.

Conoscenze

Admin experience

Excel

Outlook

Word

Data entry

Customer service

Communication

Driver's license

Formazione

High school diploma

Strumenti

AS400

Descrizione del lavoro

Position Summary:

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

Key Responsibilities:

• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re‑dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required:

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.

Preferred:

• Some college education
• 1+ years’ experience in transportation field or automotive auction house
• 1+ years’ experience in sales or call center