Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Cox Enterprises; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Cox Enterprises is seeking a Vehicle Operations Logistics Specialist to facilitate and manage the transportation of customer vehicles within an assigned region. The role involves coordinating with multiple Manheim locations and ensuring timely, accurate processing of orders and VIN-related activities.

Responsibilities include handling communications, managing emails, monitoring holds, and collaborating with carriers and peers to optimize dispatches.

Qualifications

• 1-3 years administrative experience (automotive industry preferred).
• MS Office suite proficiency (Excel/Outlook/Word).
• Excellent customer service and multi-tasking abilities.
• Ability to work independently in a matrix environment to deliver results.
• High attention to detail and precise data entry.
• Excellent written and verbal communication skills.
• Must pass background check and drug test.

Responsibilities

• Show proficiency with communication via recorded line phone system.
• Manage email boxes for multiple locations and collaborate regionally.
• Handle escalated Client Success VINs with peers and agents.
• Monitor holds and verification delays.
• Process vehicle transactions in AS400 and track deadlines.
• Follow up with carriers on VINs daily.
• Request Hold Harmless/Releases when needed.
• Investigate VIN kickbacks by carriers for re-dispatch.
• Create and manage corrective actions for vendors.
• Monitor order-entry failures and correct.
• Enter all manual orders and process other AS400 orders.
• Process fees and post-assessorial charges.
• Understand margin relative to position and track margin requirements.
• Monitor and correct master data files for location errors.
• Measure performance and report results to executives.

Skills

Administrative experience

Customer service

Communication skills

Data entry

Independent work

Attention to detail

Education

High School Diploma or equivalent

Some college education

Tools

MS Excel

Microsoft Outlook

Microsoft Word

Job description

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

The finalized candidates will be working one day a week out of one of these locations:

• Manheim Nashville
• Manheim Statesville
• Manheim Kansas City
• Manheim St. Louis
• Manheim Little Rock
• Manheim Fredericksburg
• Manheim Harrisonburg
• Manheim Darlington
• Manheim North Carolina
• Manheim Atlanta
• Manheim Georgia
• Manheim Birmingham
• Manheim New Orleans
• Manheim Lafayette
• Manheim Mississippi
• Manheim Central Florida
• Manheim Lakeland
• Manheim Pensacola
• Manheim Fort Lauderdale
• Manheim Palm Beach
• Manheim St Pete
• Manheim Tampa
• Manheim Daytona Beach
• Manheim Fort Myers
• Manheim Jacksonville
• Manheim Orlando
• Manheim Tallahassee

Key Responsibilities:

• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Entry of all manual orders and processing of other AS400 system orders
• Process Fees and post assessorial charges to record
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required:

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills

• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.

Preferred:

• Some college education
• 1+ years’ experience in transportation field or automotive auction house
• 1+ years’ experience in call center