Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Cox Automotive Inc.; Austin (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Job summary

Cox Automotive Inc. is seeking a Vehicle Operations Logistics Specialist to facilitate and manage the transportation of customer vehicles within an assigned region.

The role requires real-time status verification, strong communication with auction teams, and efficient handling of orders and data across multiple locations. The incumbent will monitor holds, manage carrier interactions, and contribute to margin optimization through effective dispute resolution and corrective actions.

Qualifications

• Minimum 1–3 years administrative experience in automotive industry preferred.
• Proficient with Microsoft Excel, Outlook, and Word.
• Ability to work independently in a matrix environment to deliver results.

Responsibilities

• Make real-time phone calls to verify vehicle status with pickup sites.
• Build relationships with the Manheim Auction commercial team and management.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Enter all manual orders and process other AS400 system orders.
• Monitor holds and verification delays; dispatch negotiation to improve margins.
• Create and manage corrective action of a vendor and monitor data accuracy.

Skills

Customer service

Data entry

Communication

Time management

Attention to detail

Independent工作能力

Education

High School Diploma

Some college education

Tools

AS400

Excel

Outlook

Word

Job description

Position Summary

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

Position Summary

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

Key Responsibilities

• Demonstrate proficiency in making real-time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Preferred

• Some college education
• 1+ years' experience in transportation field or automotive auction house
• 1+ years' experience in sales or call center

USD 16.59 - 24.86 per hour

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/18/2026

EOE, including disability/vets