Vehicle Operations Lead - Drive Efficiency & Team Performance

Hertz; Newark (NJ); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Rental discounts

Paid time off

Medical plan

Dental plan

Vision plan

401(k) matching

Parental leave

Educational reimbursement

Employee assistance

Pet insurance

Theme park discounts

Gym discounts

Job summary

Hertz in Newark seeks a Vehicle Operations Manager to optimize back-of-house processes, vehicle care, and efficiency within the Operations team. You will lead frontline staff and coordinate with vendors to ensure maximum performance and customer satisfaction.

The role emphasizes strong leadership, communication, and the ability to drive change in a fast-paced rental environment. A High School Diploma is required, with a Bachelor's Degree preferred, and proficiency in Microsoft Office is expected.

Qualifications

• High School Diploma required; Bachelor's Degree preferred.
• 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred.

Responsibilities

• Responsible for daily vehicle operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
• Actively engages in effective communication plans focused on building employee engagement to achieve business results.
• Conducts performance evaluations that are timely and constructive, where applicable.
• Participates in the recruiting process, as required.
• Provides management with various updates and indicators as requested.
• Remains current on all administrative duties according to company policy.

Skills

Communication

Operations

Customer service

Team leadership

Problem solving

Time management

Decision making

Adaptability

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Hertz in Newark seeks a Vehicle Operations Manager to optimize back-of-house processes, vehicle care, and efficiency within the Operations team. You will lead frontline staff and coordinate with vendors to ensure maximum performance and customer satisfaction.

The role emphasizes strong leadership, communication, and the ability to drive change in a fast-paced rental environment. A High School Diploma is required, with a Bachelor's Degree preferred, and proficiency in Microsoft Office is expected.