Vehicle Operations Supervisor

Hertz; Phoenix (AZ); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Discount on Hertz Rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Job summary

Hertz is seeking a Vehicle Operations Supervisor in Phoenix, AZ to lead Vehicle Service Associates and drive daily logistics. You will supervise tasks, optimize lot setup, and ensure safety and efficiency while coaching staff and ensuring alignment with KPIs.

The role demands excellent communication and hands-on leadership in a fast-paced environment. You will oversee training, scheduling, and the coordination between Vehicle Ops and GMs, with a strong focus on continuous improvement and

Qualifications

• 4+ years in an operations role with increased responsibility.
• Strong communication skills and attention to detail.
• Working knowledge of operational/maintenance logistics or transportation.
• Ability to delegate effectively and collaborate between teams.
• Flexible scheduling including nights, weekends, and holidays.

Responsibilities

• Lead Vehicle Service Associates (VSA) and supervise day-to-day tasks.
• Host huddles to communicate priorities and daily goals.
• Ensure location readiness with supplies and cleaning products.
• Oversee lot setup and ensure efficient vehicle flow throughout the day.
• Coach underperforming staff with live feedback and guidance.
• Monitor productivity and support with process improvements.
• Maintain clean pumps, lot, and conveyors for smooth operations.
• Coordinate onboarding and training for new standards with Vehicle Ops managers.

Skills

Leadership

Communication

Delegation

Team collaboration

Time management

Autonomous work

Job description

Job Description

At Hertz Rent a Car, we’re driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us!

Vehicle Operations Supervisor role is a management role with the Hertz Corporation that provides leadership and administrative support to all Vehicle Service Associates (VSA). In this role, you will be responsible for strengthening VSA productivity through improved supervision and workflow management. You are responsible for ensuring objectives are met through team execution of day-to-day tasks utilizing collaboration, delegation, and personal action; to include the KPIs of VSA and Transporter’s Productivity.

The wage for this position is $52,000 per year.

What You’ll Do

• Host huddles to communicate vehicle priorities and daily goals for employees
• Ensure the location is set up for success and the employees have all necessary supplies and cleaning products
• Support with lot set-up to ensure efficient flow of vehicles throughout the day
• Observe VSA operations, ensuring that all VSAs are complying with standard procedures and quality of work via random car audits
• Ensure “Conveyor Belt” VSAs are effectively selecting and transporting vehicles; provide guidance on areas for improvement or shifts in vehicle class priorities throughout the day.
• Monitor radio for any additional requests for support from Vehicle Ops staff
• Check daily productivity levels of each employee and highlight strong performance and provide live coaching to poor performers
• Ensure Clean pumps, lot, storage and supplies as needed; ensure clean and organized Conveyor Belt role to enhance operations
• Host training for newly introduced standards of work in coordination with Vehicle Ops Managers / GMs and support with onboarding

What We’re Looking For

• Must be 20 years of age or older
• 4+ years in an operations role, preferably with increased responsibility
• Working knowledge of operational / maintenance logistics or transportation
• Must have strong communication skills and attention to detail
• Must have the ability to delegate effectively
• Must be able to collaborate between interdepartmental teams
• Must have strong time management skills
• Must be adaptable and flexible, ability to quickly change direction and focus
• Must be self-starter with ability to work autonomously
• Must be able to work in inclement weather outdoors
• Flexible scheduling including nights, weekends, and holidays as needed
• Must be computer literate with strong keyboarding skills.
• Ability to manage, develop and motivate staff; to include process improvement

What You’ll Get

• Competitive pay
• Discount on Hertz Rentals
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran