Vehicle Operations Manager

Hertz; Newark (NJ); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

401(k) employer matching

Educational Reimbursement

Job summary

Hertz Global Holdings, Inc. in Newark, NJ is seeking a Vehicle Operations Manager to lead back-of-house vehicle care, operations, and efficiency. You will manage frontline teams, drive revenue, and maintain customer satisfaction in a fast-paced environment.

The role requires strong leadership, communication, and the ability to work with internal and external stakeholders. A high school diploma is required, a bachelor's degree is preferred, and proficiency in Microsoft Office is expected.

Qualifications

• 3+ lines describing must-have capabilities: strong leadership in vehicle operations, ability to optimize processes, excellent communication and customer service focus.

Responsibilities

• Oversee daily vehicle operations and revenue generation for assigned function.
• Lead and support processes to meet and exceed customer expectations and align sales methods.
• Champion productivity improvements and ensure adherence to Standards of Work (SOW).
• Communicate effectively to engage employees and drive business results.
• Conduct timely performance evaluations; participate in recruitment as required.

Skills

Customer service

Operations

Leadership

Communication

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

The Vehicle Operations Manager focuses on the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Vehicle Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to vehicle operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.

The salary range for this position is $62,000/yr

What You’ll Do:

• Responsible for daily vehicle operations and revenue generation for their assigned function
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive, where applicable
• Participates in the recruiting process, as required
• Provides management with various updates and indicators as requested
• Remains current on all administrative duties according to company policy
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability

What We’re Looking For:

• 1-3 years’ experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.