Vehicle Delivery Specialist — Customer Advocate

Carvana; Montebello (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with Carvana match

Overtime during busy seasons

Health, dental, vision benefits

Paid time off (13 days first year)

Tuition reimbursement

Employee stock purchase plan

Job summary

Carvana is seeking enthusiastic Customer Advocates in the United States, with at least 2 years of customer-facing experience. The role offers a starting pay of $22/hour, with growth to $24/hour, and structured merit increases every 90 days.

Shifts run 7am–5pm or 11am–9pm, seven days a week with rotating days off. Benefits include 401(k) with company match, health, dental, and vision coverage, paid time off, tuition reimbursement, and potential overtime.

Qualifications

• 2+ years of customer-facing experience
• Must read, write, and speak English fluently
• Ability to work rotating shifts including weekends and holidays

Responsibilities

• Deliver vehicles to customers' doors and provide excellent service.
• Load/unload vehicles onto the hauler and inspect the vehicle for safety.
• Complete customer paperwork and record accurate notes in the tracking system.
• Maintain a clean driving record and comply with Carvana CMV policies.

Skills

Customer-facing experience

English proficiency

Job description

Carvana is seeking enthusiastic Customer Advocates in the United States, with at least 2 years of customer-facing experience. The role offers a starting pay of $22/hour, with growth to $24/hour, and structured merit increases every 90 days.

Shifts run 7am–5pm or 11am–9pm, seven days a week with rotating days off. Benefits include 401(k) with company match, health, dental, and vision coverage, paid time off, tuition reimbursement, and potential overtime.