Vehicle Delivery & Customer Happiness Advocate

Carvana; Linda (CA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Overtime

Health insurance

Dental & Vision

Paid time off

Tuition reimbursement

Employee stock plan

Equity grants

Professional growth

Job summary

Carvana is hiring Customer Advocates in the United States. This role requires at least 2 years of customer-facing experience and offers an hourly starting rate of $22 with growth to $24 per hour based on performance. Shifts run 7am–5pm, 9am–7pm, or 11am–9pm, with 7 days a week coverage and rotating days off.

Benefits include 401(k) with company match, health premiums, PTO, tuition reimbursement, stock options, and strong advancement opportunities through performance-based programs.

Qualifications

• At least 2 years of customer-facing experience.
• Must read, write, speak and understand English.
• Ability to perform physically demanding tasks.
• Willingness to work various shifts and weekends.

Responsibilities

• Deliver vehicles to customers' doors and provide cheerful service.
• Load/unload vehicles onto the hauler and inspect equipment for safety.
• Complete customer paperwork and record notes in the tracking system.
• Drive safely and maintain a clean driving record per policy.

Skills

Customer service

Communication

English proficiency

Physical stamina

Job description

Carvana is hiring Customer Advocates in the United States. This role requires at least 2 years of customer-facing experience and offers an hourly starting rate of $22 with growth to $24 per hour based on performance. Shifts run 7am–5pm, 9am–7pm, or 11am–9pm, with 7 days a week coverage and rotating days off.

Benefits include 401(k) with company match, health premiums, PTO, tuition reimbursement, stock options, and strong advancement opportunities through performance-based programs.