Vehicle Delivery & Customer Experience Advocate

Carvana; Plainfield (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Overtime

Healthcare premiums

Dental & Vision

Paid time off

Tuition reimbursement

Student loan repayment

Carvana shares

ESPP

Growth opportunities

Pet care savings

Job summary

Carvana is seeking enthusiastic Customer Advocates with at least 2 years of customer-facing experience to join the growing team delivering happiness during home deliveries and vehicle handovers.

The role offers a starting wage of $19/hour with growth to $21/hour, a performance‑based career program, and comprehensive benefits including health, 401(k) match, PTO, tuition assistance, and stock options.

Qualifications

• At least 2 years of customer-facing experience.
• Must be able to read, write, speak and understand English.

Responsibilities

• Deliver vehicles to customers' doors with our haulers; training provided.
• Load/unload vehicles onto hauler; ensure safe operation.
• Complete customer paperwork and notes in the tracking system.
• Maintain a safe driving record in line with CMV policy.
• Obtain notary license within 90 days if required; comply with state requirements.

Skills

Customer-facing experience

English fluency

Job description

Carvana is seeking enthusiastic Customer Advocates with at least 2 years of customer-facing experience to join the growing team delivering happiness during home deliveries and vehicle handovers.

The role offers a starting wage of $19/hour with growth to $21/hour, a performance‑based career program, and comprehensive benefits including health, 401(k) match, PTO, tuition assistance, and stock options.