Vehicle Delivery & Customer Happiness Advocate

Carvana; Jacksonville (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Employee stock purchase plan

Tuition reimbursement

Student loan repayment

Paid time off

Overtime opportunities

Career advancement

Job summary

Carvana is seeking Customer Advocates in Jacksonville, FL, with at least 2 years of customer-facing experience to deliver happiness in the car-buying journey. Positions feature shifts from early morning to evening, with seven-day availability and a competitive hourly starting rate.

Employees can expect growth through performance-based increases, potential overtime, and benefits including health coverage, 401(k) matching, and education support.

Qualifications

• Minimum 2 years of customer-facing experience.
• Must be able to read, write, speak and understand English.
• Willingness to work varied shifts including weekends.

Responsibilities

• Deliver vehicles to customers and manage handoff with care.
• Assist customers with documentation and tracking in the system.
• Maintain safe driving records and adhere to Carvana policies.
• Participate in performance-based pay growth opportunities.
• Collaborate with team members to ensure customer happiness.
• Support notary/permits related requirements as needed within the first 90 days.

Skills

Customer-facing experience

English proficiency

Team player

Job description

Carvana is seeking Customer Advocates in Jacksonville, FL, with at least 2 years of customer-facing experience to deliver happiness in the car-buying journey. Positions feature shifts from early morning to evening, with seven-day availability and a competitive hourly starting rate.

Employees can expect growth through performance-based increases, potential overtime, and benefits including health coverage, 401(k) matching, and education support.