Vehicle Condition Inspector & Inspections Expert

ACV Auctions; Cranberry (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Short-Term Disability

Life Insurance

Dental & Vision

Paid time off

Stock Purchase Program

401(k)

Job summary

ACV Auctions is seeking an enthusiastic Inspector who loves cars and wants an opportunity to join a growing company. Inspectors are the face of ACV, know a lot about cars, and explain vehicle conditions clearly to customers so they can make informed decisions.

You will inspect vehicles at dealerships and auctions, prepare condition reports and repair estimates, take photos, and help the sales team with related services while traveling to sites.

Qualifications

• 1 year experience in automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs.
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Customer service

English proficiency

Problem solving

Independent worker

Communication

Driver's license

Manual labor

Vehicle inspection knowledge

Job description

ACV Auctions is seeking an enthusiastic Inspector who loves cars and wants an opportunity to join a growing company. Inspectors are the face of ACV, know a lot about cars, and explain vehicle conditions clearly to customers so they can make informed decisions.

You will inspect vehicles at dealerships and auctions, prepare condition reports and repair estimates, take photos, and help the sales team with related services while traveling to sites.