Vehicle Condition Inspector – Field QA & Reports

ACV Auctions; Woburn (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical plans including high-deductive

Disability & Life Insurance

Dental & Vision options

Paid time off & holidays

Stock Purchase Program

401(k)

Job summary

ACV Auctions is seeking an enthusiastic Inspector to join our growing team. Inspectors are the face of ACV, using in-depth car knowledge to explain reports to clients and ensure top-notch service.

The role requires energy, meticulous attention to detail, and a commitment to Trust, Transparency, and Customer Service. You will travel to dealerships to inspect vehicles, prepare condition reports, and support sales with upsell opportunities while maintaining strong dealer relationships.

Qualifications

• 1 year of experience in automobile field with customer service background
• Ability to read, write, speak and understand English
• Ability to work outside in the elements for extended periods
• Problem solving aptitude to meet challenges with resourcefulness
• Proven success to work independently with minimal supervision while in a team
• Excellent communicator with the ability to understand customer needs and expectations
• Valid driver’s license and insured vehicle
• Knowledge of system capabilities and relevant software/web apps
• Ability to perform manual labor (standing, lifting up to 25 lbs, bending, squatting)
• Ability to drive manual & automatic transmission
• Visual ability to identify small defects around and underneath vehicles

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Conduct inspections of vehicles at dealerships, auctions, and off-lease to detect damage and mechanical issues
• Prepare and submit a report of vehicle condition and related cost estimates
• Assist sales in up-selling or cross-selling services and products
• Interface with dealers to develop client satisfaction and build relationships
• Travel to dealerships and homes to inspect and write reports
• Capture and upload multiple photos of vehicles to the image server
• List inspected wholesale vehicles on ACV Auctions platform for bidding and purchasing
• Register independent dealerships as buyers on ACV Auctions platform
• Perform additional duties as assigned

Skills

Customer service

English proficiency

Independent worker

Problem solving

Strong communicator

Job description

ACV Auctions is seeking an enthusiastic Inspector to join our growing team. Inspectors are the face of ACV, using in-depth car knowledge to explain reports to clients and ensure top-notch service.

The role requires energy, meticulous attention to detail, and a commitment to Trust, Transparency, and Customer Service. You will travel to dealerships to inspect vehicles, prepare condition reports, and support sales with upsell opportunities while maintaining strong dealer relationships.