Vehicle Condition Inspector — Inspect, Report & Impact

Colonial Group; Madison (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector with a passion for cars to join our growing team. Inspectors are the face of ACV Auctions, explaining vehicle conditions clearly to clients and ensuring top-notch service.

The role involves traveling to dealerships and off-lease locations, documenting conditions, and supporting sales with up-sell opportunities. Ideal candidates have 1 year in the automobile field with customer service exposure, strong English communication, and a knack for

Qualifications

• 1 year experience in automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities and needed software packages.

Responsibilities

• Actively support all efforts to simplify and enhance the customer experience.
• Inspect vehicles at dealerships, auctions, and off-lease to detect damage and issues.
• Prepare and submit reports of vehicle condition and repair estimates.
• Help sales team upsell or cross-sell services and products.
• Interface with dealers to develop client satisfaction and relationships.
• Travel to dealerships and homes to inspect and write condition reports.
• Take multiple photos and upload them to the image server using company smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and sale.
• Sign up independent dealerships as buyers for the platform.

Skills

Customer service

Communication

English proficiency

Job description

ACV Auctions is seeking an enthusiastic Inspector with a passion for cars to join our growing team. Inspectors are the face of ACV Auctions, explaining vehicle conditions clearly to clients and ensuring top-notch service.

The role involves traveling to dealerships and off-lease locations, documenting conditions, and supporting sales with up-sell opportunities. Ideal candidates have 1 year in the automobile field with customer service exposure, strong English communication, and a knack for