Vehicle Condition Analyst

CarMax; Sterling (VA); On-site; USD 27,552 - 45,460; Full time

Job summary

CarMax is seeking a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals. You will help ensure quality, transparency, and efficiency in inventory management, collaborating with Buyers and Purchasing Managers while supporting lot merchandising and wholesale operations.

This role suits detail-oriented individuals who enjoy fast-paced environments and want to contribute to customer satisfaction through precise vehicle assessments and clear

Qualifications

• Deliver exceptional customer service and collaborate across departments.
• Follow standardized processes and maintain accurate records.
• Strong communication with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license; willing to work outdoors in varying weather.
• Flexibility to work nights, weekends, and holidays; physical ability for walking, bending, kneeling, standing.
• Commitment to CarMax policies and appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Collaboration across departments

Attention to standardized processes

Effective communication

Multi-tasking

Valid driver’s license

Outdoor work readiness

Schedule flexibility (nights/weekends/

Job description

CarMax is seeking a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals. You will help ensure quality, transparency, and efficiency in inventory management, collaborating with Buyers and Purchasing Managers while supporting lot merchandising and wholesale operations.

This role suits detail-oriented individuals who enjoy fast-paced environments and want to contribute to customer satisfaction through precise vehicle assessments and clear