VCS Operations Supervisor - Menlo Park

U.S. Department of Veterans Affairs; Menlo Park (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

The Veterans Canteen Service at the Menlo Park VA Medical Center is seeking an Operations Supervisor to oversee daily front-end operations in a fast-paced, veteran-focused environment. The role emphasizes safeguarding cash, accurate record-keeping, inventory control, and staff supervision to ensure excellent hospitality and service for Veterans and their families.

Candidates must have at least one year in a supervisory role in food service or retail, strong communication skills, proficiency with

Qualifications

• Minimum one year of direct supervisory experience in food service or retail.
• Minimum 3 years of customer service experience.
• Proficiency with Microsoft Word and Excel.
• Experience with POS systems and cash handling.
• Excellent verbal and written communication skills.

Responsibilities

• Safeguards and manages cash, including petty cash and withdrawals.
• Monitors deposits, reviews sales records, and performs account checks.
• Reports discrepancies promptly and accurately.
• Maintains inventory records for cost control.
• Oversee opening/closing procedures, signage, and cash registers.
• Ensure clean, organized environment and attractive displays.
• Provide staff training and conduct performance evaluations.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Communication skills

Hospitality

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 78 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Operations Supervisor for our Menlo Park - CA VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

Requirements for Consideration: A current - valid REAL ID is required to work at Veterans Canteen Service. ServSafe Manager certification is required or must be obtained within 90 days of hireMust have a minimum of one year of direct supervisory experience in food service or retail. Strong hands-on leadership skills with a focus on service and hospitality are essential. A minimum of 3 years of customer service experience is required. Proficiency in Microsoft applications (Word - Excel) and experience with Point-of-Sale systems are required. Candidates must also possess exceptional verbal and written communication skills.

Duties

• Major Duties: Safeguards and manages cash - including petty cash and withdrawals - ensuring secure handling and accurate record-keeping
• Monitors and verifies cash deposits and withdrawals - reviews sales records - and conducts regular account checks
• Reports discrepancies - including missing cash or items - promptly and accurately
• Maintains precise inventory records to ensure efficient operations and cost control
• Oversee store opening and closing procedures - including signage - cash registers - and ensuring a secure and organized environment
• Maintains a visually appealing facility by overseeing cleanliness and organization while strategically arranging merchandise displays
• Provides comprehensive staff training - conducts performance evaluations - and assigns specific tasks to ensure efficiency
• Performs other duties as assigned.