Vault & Member Services Lead

WESTconsin Credit Union; East Ellsworth (WI); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Annual Healthy Living FundContribution

Student Loan Repayment Program

Impressive 401(k) Contribution and 匹nd

Job summary

WESTconsin Credit Union is seeking an engaging Member Service role to support our members in daily financial services. The position emphasizes accurate cash handling, friendly service, and collaborative teamwork within a community-focused credit union.

The role supports ATM operations, vault duties, and daily cash management, with opportunities to grow into MSR/RMSR positions as needed. A high school diploma or GED and a couple of years in service roles are preferred.

Qualifications

• High school diploma or GED is required.
• At least 2 years of customer service or cash handling experience.

Responsibilities

• Recommend products and services to members based on financial needs and goals.
• Collaborate with Office Supervisor for guidance and team development.
• Assist employees with error resolution and resolve member concerns.
• Monitor cash supplies and place weekly cash orders.
• Complete monthly reports including ATM inspections and security checks.
• Serve as vault custodian for ATM, Recycler and cash shipments.
• Step into MSR or MSR II roles as needed.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

WESTconsin Credit Union is seeking an engaging Member Service role to support our members in daily financial services. The position emphasizes accurate cash handling, friendly service, and collaborative teamwork within a community-focused credit union.

The role supports ATM operations, vault duties, and daily cash management, with opportunities to grow into MSR/RMSR positions as needed. A high school diploma or GED and a couple of years in service roles are preferred.