Member Experience Specialist

Heartland Credit Union; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Heartland Credit Union in Verona and Dodgeville is seeking a friendly Member Service Representative to serve members and coworkers with top-level service. This role emphasizes accurate cash handling, member education, and using available technology to assist members.

You will recognize member needs, promote credit union services, and help keep operations secure by spotting suspicious activity and reporting it to management.

Qualifications

• High school diploma or GED or equivalent experience.
• Excellent communication and interpersonal skills.
• Desire to help others and promote a professional image.

Responsibilities

• Provide quality service to members, potential members, and coworkers.
• Accurately process deposits, payments, withdrawals, and other routine transactions.
• Engage with members by identifying needs and educating them on credit union services.
• Explain and demonstrate how to use available technology.
• Identify fraudulent activity and escalate to management.

Skills

Excellent communication

Customer service oriented

Adaptability

Education

High school diploma or GED

Job description

Heartland Credit Union in Verona and Dodgeville is seeking a friendly Member Service Representative to serve members and coworkers with top-level service. This role emphasizes accurate cash handling, member education, and using available technology to assist members.

You will recognize member needs, promote credit union services, and help keep operations secure by spotting suspicious activity and reporting it to management.