Field Service Technician

Abbott Nutrition; Liberty (SC); Remote; USD 31,000 - 62,000; Full time

Benefits offered by this job

Training and career development

Tuition assistance

Health care and well-being programs

Paid time off

401(k) retirement plans

Job summary

Abbott Vascular is seeking a Field Service Technician to provide Level I/II phone and on-site support across assigned accounts. You will contribute to proactive capital product support, coordinate service visits, and assist with training to improve customer self-sufficiency in hardware/software troubleshooting.

The role emphasizes building strong customer relationships, ensuring service quality, and supporting the sales team with contract execution across the territory.

Qualifications

• Associates degree or equivalent combination of education and work experience.
• 2+ years experience with instrumentation used in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment engineering is preferred.
• Experience with Imaging/OCT is preferred.
• Experience with hospital/medical equipment and X-Ray equipment is preferred.

Responsibilities

• Provide Level I/II phone and on-site support to maintain product performance or resolve issues for hardware, software, and disposables.
• Plan and prioritize customer visits and activities in each account.
• Coordinate order delivery and billing for products and/or services in assigned accounts.
• Develop strong relationships to gain insights for value expansion opportunities.
• Prepare, schedule, and execute training events to improve customer troubleshooting abilities.

Skills

Customer interfacing

Troubleshooting

Relationship building

Education

Associates Degree or equivalent

Tools

Imaging/OCT systems

Hospital/medical equipment

X-ray equipment

Job description

## Field Service TechnicianApply: United States - North Carolina - Asheville: United States - Kentucky - Elizabethtown: United States - Tennessee - Knoxville: Full time: Posted Today: 31165806Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.## **JOB DESCRIPTION:**Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents. **Preferred Locations:****South Carolina; North Carolina; Tennessee; Kentucky** The Field Service Technician is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory/accounts. The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts. **WHAT YOU’LL DO*** Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.* Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.* Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.* Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.* Plan and prioritize customer visits and activities to do in each account.* Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly* Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.* Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.* Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.* Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.* Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement. **EDUCATION AND EXPERIENCE YOU’LL BRING*** Associates Degree or an equivalent combination of education and work experience* 2+ years relevant experience with instrumentation utilized in a Cath Lab.* 2+ years experience interfacing with customers.* Experience with capital equipment-engineering (preferred).* Experience with Imaging/OCT (preferred).* Experience with hospital/medical specific equipment and X-Ray equipment (preferred). **WHAT WE OFFER**At Abbott, you can have a good job that can grow into a great career. We offer:* **Training and career development**, with onboarding programs for new employees and tuition assistance* **Financial security** through competitive compensation, incentives and retirement plans* **Health care and well-being programs** including medical, dental, vision, wellness and occupational health programs* **Paid time off*** **401(k)** retirement savings with a generous company match* **The stability of a company** with a record of strong financial performance and history of being actively involved in local communities **The base pay for this position is**$22.45 – $44.85/hourIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Field Services## **DIVISION:**AVD Vascular## **LOCATION:**United States of America : Remote## **ADDITIONAL LOCATIONS:**United States > Liberty : 253 Financial Blvd.## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 50 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\\_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\\_Spanish.pdf