Vascular Access Dispatcher

TridentCare; Columbus (OH); Remote; USD 21,000 - 23,000; Full time

Job summary

TridentCare is hiring for a Vascular Dispatch Representative to support our mobile diagnostics team. This remote role requires residence within 50 miles of Columbus, OH, and offers a daytime schedule Monday through Friday with EST hours.

You will relay case information to field nurses, dispatch to the tech team, and provide excellent customer service to regional accounts. The role demands accuracy, high-volume call handling, and cross-training flexibility.

Qualifications

• High school diploma or GED required; related experience/training acceptable.
• Solid communication (verbal, written, listening) and problem solving skills.
• Ability to manage multiple tasks with strong organizational abilities.
• Professional demeanor and appearance; flexible and adaptable to change.
• Ability to build relationships and motivate others; customer service oriented.
• Knowledge of medical terminology is a plus but not required.

Responsibilities

• Assign Nurses to proper general areas and facilities as per schedule.
• Page Nurses for STAT, ASAP and PRIORITY cases.
• Notify Nurses and clients of delays and priorities.
• Cross-train into Customer Service as needed.
• Answer phones promptly (within 3 rings) and manage overflow orders.
• Dispatch calls to Techs and coordinate field activities.

Skills

Communication skills

Problem solving

Organizational skills

Multitasking

Professional demeanor

Adaptability

Relationship building

Customer service

Analytical skills

Independent work

Medical terminology

Education

High school diploma or GED

One year related experience

Job description

• Pay or shift range: $15 USD to $17 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Administrative
• Full-Time
• Requisition #: VASCU031744

Description

This is a remote role; but must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231

• Remote Full-Time Monday - Friday 7:00am - 3:30pm EST
• Pay range: $15 - $17 per hour

TridentCare is the leading mobile diagnostics company in the nation. We're making a difference in lives of our patients every day!

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will relay case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts. The position requires the agent to work in a dual role. The ability to dispatch cases to our tech team and also provide customer service to our accounts are equally important. The Dispatcher will assist and provide direction to the fieldnurse so that studies are completed in a timely manner. The Dispatcher is expected to take between 90 and 130 calls per day. The employee must maintain a professional demeanor at all times considering the sensitivity of the work.

Essential Duties and Responsibilities

• AssignNurses to the proper general area and facilities as noted on the schedule.
• PageNurses for “STAT”, ASAP and PRIORITY homes.
• Voice mailNurses for 4 hour and 2 hour STAT turn around times.
• Communicate and report problems with house Supervisor and Field Supervisor.
• Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
• Must inform client of any delays after 1 hour for STAT cases.
• Must assistNurses with a variety of daily needs (directions, case type, client info).
• Must be willing to cross-train into Customer Service role.
• Answer phones in a timely manner (within 3 rings)
• Flexible to assist with overflow orders (client orders)
• Must assign STAT cases within 10 minutes of appearing on screen.
• Must assign regular calls within 15 minutes of appearing on screen.
• Persistently dispatch all calls to Tech (page twice)
• Focus on assigned dispatch area, but must be aware of activity in other areas.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently and with a team.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision making ability.
• Good organizational skills.
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus) and motivate others.
• Encourage and inspire others
• Knowledge of customer service strategies.
• Solid analytical skills.
• Ability to work independently in a high volume environment.
• Knowledge of Medical Terminology a plus but not required.

Education and/or Experience

High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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