Vascular Access Dispatcher

MobilexUSA; Columbus (OH); Hybride; USD 21 000 - 23 000; Plein temps

Résumé du poste

TridentCare is seeking a Vascular Dispatch Representative to support our tech and nursing teams. This remote role requires residence within 50 miles of the Columbus, OH office and involves handling 90–130 calls per day while coordinating STAT and regular dispatches.

Primary duties include assigning nurses, paging for STAT/ASAP cases, and ensuring timely communication with clients. A high school diploma and strong customer service skills are essential.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and manage high call volumes.
• Strong problem solving and decision-making abilities.
• Professional demeanor and appearance, with flexible attitude.

Responsabilités

• Answer phones in a timely manner and assist clients.
• Dispatch cases to the mobile nursing team and coordinate with regional accounts.
• Relay information to tech team and provide customer service to accounts.
• Maintain professional demeanor given sensitive healthcare context.
• Cross-train into Customer Service as needed.

Connaissances

Customer service

Communication

Multitasking

Problem solving

Teamwork

Phone etiquette

Formation

High school diploma or GED

Outils

CRM systems

Description du poste

This is a remote role; but must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231

• Remote Full-Time Monday - Friday 7:00am - 3:30pm EST
• Pay range: $15 - $17 per hour

TridentCare is the leading mobile diagnostics company in the nation. We're making a difference in lives of our patients every day!

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will relay case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts. The position requires the agent to work in a dual role. The ability to dispatch cases to our tech team and also provide customer service to our accounts are equally important. The Dispatcher will assist and provide direction to the field nurse so that studies are completed in a timely manner. The Dispatcher is expected to take between 90 and 130 calls per day. The employee must maintain a professional demeanor at all times considering the sensitivity of the work.

Essential Duties and Responsibilities

• Assign Nurses to the proper general area and facilities as noted on the schedule.
• Page Nurses for "STAT", ASAP and PRIORITY homes.
• Voice mail Nurses for 4 hour and 2 hour STAT turn around times.
• Communicate and report problems with house Supervisor and Field Supervisor.
• Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
• Must inform client of any delays after 1 hour for STAT cases.
• Must assist Nurses with a variety of daily needs (directions, case type, client info).
• Must be willing to cross-train into Customer Service role.
• Answer phones in a timely manner (within 3 rings)
• Flexible to assist with overflow orders (client orders)
• Must assign STAT cases within 10 minutes of appearing on screen.
• Must assign regular calls within 15 minutes of appearing on screen.
• Persistently dispatch all calls to Tech (page twice)
• Focus on assigned dispatch area, but must be aware of activity in other areas.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently and with a team.
• Strong customer service skills.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision making ability.
• Good organizational skills.
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus) and motivate others.
• Encourage and inspire others
• Knowledge of customer service strategies.
• Solid analytical skills.
• Ability to work independently in a high volume environment.
• Knowledge of Medical Terminology a plus but not required.

Education and/or Experience

High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience

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For further information, please review the Know Your Rights notice from the Department of Labor.