Ultrasound Dispatcher - REMOTE

TridentCare; Carrollton (TX); Remote; USD 21,000 - 23,000; Full time

Job summary

TridentCare is seeking a Remote Dispatch Scheduler to coordinate ultrasound service calls and ensure timely on-site coverage. You will work with facilities, technologists, and clients to schedule cases and verify diagnoses, prioritizing STAT exams and urgent orders.

The role requires multitasking, attention to detail, and knowledge of medical terminology and Medicare guidelines. Remote work with competitive hourly pay and benefits may apply.

Qualifications

• Typing Skills Min 35 wpm.
• Medical Terminology knowledge.
• Dispatch and Routing: intermediate level.
• Customer Service: intermediate level.
• Communication Skills: intermediate level.
• Computer Skills: novice level.

Responsibilities

• Dispatch Sonographer to the proper geographical area as needed.
• Prioritize STAT Exams and ASAP/Priority cases.
• Communicate with clients to ensure same-day service.
• Schedule cases with facilities; verify diagnosis and symptoms.
• Assist or coordinate with customer service for order overflow.
• Verify cases upon completion and report issues to supervisor.

Skills

Typing 35 wpm

Medical Terminology

Dispatch Routing

Customer Service

Communication Skills

Computer Skills

Job description

• Remote
• Pay or shift range: $15 USD to $17 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Administrative
• Full-Time
• Requisition #: ULTRA031721

Description

• Dispatch Sonographer to the proper geographical where needed
• Knowledge of Same day vs. Scheduled Services.
• Understanding Clients needs for services and how to create customer satisfaction by providing same day service.
• Prioritize STAT Exams as identified by Client and Protocols.
• Prioritize cases for “STAT”, ASAP and PRIORITY homes.
• Communicate and report problems to the Supervisor and respective Field Manager.
• Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
• When required, will assist the customer service representative with the overflow of client orders
• Call facilities to schedule cases for all exams, verifying diagnosis and symptoms and when necessary communicate directions for nursing staff to prep the patient prior to arrival.
• Understand diagnosis codes and Ultrasound study types; coordinate the two to ensure proper technologist is dispatched and patient prepped if necessary.
• Learn Medicare Guidelines (diagnosis, and scheduling guidelines)
• Remain knowledgeable with regards to medical insurances and understand where they may/may not be accepted.
• Verify cases upon completion by technologist.
• Technical issues reported by Technologist to be communicated to Supervisor.
• A thorough understanding of the assigned dispatch area's geography
• Schedule Fixed Physician sites and Prison on a weekly basis. Keep contact list up to date with each fixed site.
• Create work orders based on call or faxed requests
• Fax final report to facility at facility request.

Qualifications

Skills

Preferred

Typing Skills Min 35 wpm Novice

Intermediate

Medical Terminology Some Knowledge

Dispatch and Routing Intermediate

Customer Service Intermediate

Communication Skills Intermediate

Computer Skills Novice

Behaviors

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

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