Variable Ops Trainer

ThredUp; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee stock purchase plan

Paid time off and holidays

Medical, dental, vision, 401k

Disability insurance

DOTS values driven culture

Job summary

ThredUp is seeking an Operations Trainer to deliver comprehensive onboarding and ongoing training across the distribution center. You will coach new teammates, run classroom and on-station sessions, and partner with leadership to implement effective learning solutions.

This role supports multiple shifts and requires strong communication, organization, and a proactive coaching style. You will ensure training aligns with ThredUp quality standards, maintain confidentiality, and manage schedules to

Qualifications

• Understand ThredUp quality standards and operations processes.
• Excellent written and verbal communication, and interpersonal skills.
• Flexible schedule across multiple shifts as needed.
• Strong organizational ability and meticulous training delivery.
• Experience giving/receiving feedback and coaching team members.
• Good judgment, able to work with minimal supervision.
• Maintain confidentiality of business and customer information.
• Able to stand/walk up to 8–12 hours, lift up to 30lbs, and push/pull racks.
• No visa sponsorship for this role.

Responsibilities

• Welcome new team members and introduce ThredUp culture and environment.
• Deliver engaging training and onboarding, including new processes and safety.
• Administer on-station and classroom training across shifts.
• Facilitate training content and partner with leaders to implement learning solutions.
• Collaborate with Ops leaders to address training needs for all DC teams.
• Provide follow-up coaching and monitor trainee performance.
• Schedule daily/weekly training across shifts with Training Manager.

Skills

Quality standards

Communication skills

Flexibility

Organizational skills

Coaching and development

Feedback and follow-up

Independent judgment

Confidentiality

Interpersonal skills

Physical stamina

Job description

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

Operations Trainer Schedule

As an Ops Trainer, you'll enjoy a flexible work schedule designed to support your work-life balance! While you'll have a primary shift, we'll work with you to accommodate your availability and preferences whenever possible. To help you plan ahead, your Training Manager will provide your schedule at least three weeks in advance. Flexibility to work on an additional shift may be needed to support new hire onboarding, meet operational demands, and ensure a full 40-hour work week. We believe this approach provides a predictable schedule while also allowing us to respond to the ever-changing needs of our business.

How You Will Make An Impact

The Ops Trainer understands all training materials, conducts training in multiple areas as needed, coaches new team members, initiates cross-training with guidance from leadership, and trains team members on new processes while reinforcing safe work practices. The Ops Trainer also plays an active role in partnering with the Training Manager to assess training needs and suggest new learning solutions. You will thrive in this position if you are open to giving and receiving constructive feedback and committed to training team members and setting them up for success in their role.

In This Role You’ll Get To

• Welcome new team members, establish rapport, and introduce ThredUp’s culture, work environment and team.
• Drive engagement and retention of team members through delivering effective and innovative training processes.
• Administer on-station, classroom, quality, and safety training to new and existing team members.
• Facilitate all training content and initiatives provided by the Operations Training Team and partner to recommend effective, engaging learning solutions.
• Establish strong partnerships with Ops leaders across all shifts, supporting the training needs of all teams in the DC.
• Act as a go-to expert, consistently follow-up with trainee(s), answering questions and building rapport.
• Assess and monitor the performance results on all trainees, providing coaching and ongoing feedback to improve performance.
• Work with the Training Manager to determine daily/weekly training schedules across all shifts.

What We’re Looking For

• Solid understanding of ThredUp quality standards and operations processes (internal only).
• Strong communicator and facilitator with strong written, verbal and interpersonal communication skills.
• Flexibility in work schedule, open to supporting team members across multiple shifts depending on the needs of the business.
• Demonstrates effective organizational skills.
• Enthusiastic about the development and training of all team members.
• Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders.
• Role models good, independent judgment and operates with minimal supervision.
• Ability to create and maintain professional connections with team members.
• Keep business and customer information confidential.
• Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.
• To be eligible: Applicants with personal relationships such as family members, romantic partners, or others in their household within the Distribution Center must disclose them to their manager during the application process so any potential conflicts of interest can be evaluated prior to the interview process.*
• This role is not eligible for visa sponsorship.

What We Offer

• Consistent, set schedule!
• Competitive pay (we leverage market data).
• Employee stock purchase plan.
• PTO + paid holidays.
• Medical, dental, vision, 401k, life and disability insurance offered.
• We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [e-mail] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know... You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.