Operations Supervisor- (WKND)

ThredUp; Suwanee (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee stock purchase plan

Flexible PTO

Paid Sabbatical after 3 years

Parental leave

Job summary

ThredUp is seeking an Operations Supervisor in Georgia to oversee a 20-30 person team across inbound/outbound and automation operations. You will mentor and coach staff, coordinate shifts, and drive production targets while maintaining a safe and fair work environment.

The role emphasizes hands-on leadership, cross-functional collaboration, and ongoing process improvements to keep ThredUp's fast-paced resale operations efficient and reliable.

Qualifications

• 5+ years of experience in retail, warehousing, or other team-oriented production environments.
• Experience leading/coaching teams of 20+ associates (3–5 years as Production Lead or Supervisor).
• Ability to stand/walk for 10–12 hours, lift up to 30 lbs, and push/pull clothing racks up to 150 lbs.

Responsibilities

• Take the lead by mentoring, developing and coaching team members on the floor.
• Anticipate and adjust personnel/resources to maximize productivity and minimize overtime.
• Provide ideas to improve operations and keep customers happy.
• Collaborate with management, engineers, suppliers and customer service on projects and initiatives.
• Uphold safety, ensuring a safe, secure, clean and fair work environment.

Skills

Team leadership

Coaching/mentoring

Physical stamina

Job description

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact

As an Operations Supervisor, you will oversee a team of 20-30 members, ensuring the effective execution of tasks within inbound, outbound, automation, or other business areas. Your role involves collaborating closely with peers to achieve production targets and maintain a seamless workflow throughout your shift.

In This Role You’ll Get To

• Take the lead. You are passionate about mentoring, developing and coaching your team members, and helping them maximize their potential at work. And you know that does not happen by sitting at a desk. You are comfortable working on the floor alongside your direct reports but can also handle disciplinary and employee issues in a professional manner.
• Think smart. Every day will be different, but you will anticipate and adjust personnel and resources to maximize productivity and minimize unplanned overtime.
• Keep the wheels turning. We’re not talking about our conveyor belts. We want you to speak up with ideas (big and small) on how we can improve our operations and keep customers happy.
• Teamwork makes the dream work. Each shift has dedicated trainers, but you will also coach team members on best practices and provide performance feedback. In addition, you will collaborate with management, engineers, suppliers, partners and customer service representatives on various projects & initiatives
• Better safe than sorry. Our distribution center may not have forklifts, but accidents can happen anywhere. You will be a safety advocate, ensuring that thredUP has a safe, secure, clean and fair work environment, every day.

What We’re Looking For

• Give me five. You have 5+ years of experience in retail, warehousing, or other team-oriented production environments. More specifically, you have at least 3-5 years of experience as a Production Lead, Supervisor, or leading/coaching teams of 20+ associates.
• Get on your feet. You need to be able to stand or walk for an entire shift (10-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.

This role is not eligible for visa sponsorship.

What We Offer

• Consistent, set schedule!
• Competitive salary (we leverage market data)
• Employee stock purchase plan
• Flexible PTO (take the time you need) + company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [e-mail] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.