Ops Trainer: Engaging, Flexible Training Leader

ThredUp; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee stock purchase plan

Paid time off and holidays

Medical, dental, vision, 401k

Disability insurance

DOTS values driven culture

Job summary

ThredUp is seeking an Operations Trainer to deliver comprehensive onboarding and ongoing training across the distribution center. You will coach new teammates, run classroom and on-station sessions, and partner with leadership to implement effective learning solutions.

This role supports multiple shifts and requires strong communication, organization, and a proactive coaching style. You will ensure training aligns with ThredUp quality standards, maintain confidentiality, and manage schedules to

Qualifications

• Understand ThredUp quality standards and operations processes.
• Excellent written and verbal communication, and interpersonal skills.
• Flexible schedule across multiple shifts as needed.
• Strong organizational ability and meticulous training delivery.
• Experience giving/receiving feedback and coaching team members.
• Good judgment, able to work with minimal supervision.
• Maintain confidentiality of business and customer information.
• Able to stand/walk up to 8–12 hours, lift up to 30lbs, and push/pull racks.
• No visa sponsorship for this role.

Responsibilities

• Welcome new team members and introduce ThredUp culture and environment.
• Deliver engaging training and onboarding, including new processes and safety.
• Administer on-station and classroom training across shifts.
• Facilitate training content and partner with leaders to implement learning solutions.
• Collaborate with Ops leaders to address training needs for all DC teams.
• Provide follow-up coaching and monitor trainee performance.
• Schedule daily/weekly training across shifts with Training Manager.

Skills

Quality standards

Communication skills

Flexibility

Organizational skills

Coaching and development

Feedback and follow-up

Independent judgment

Confidentiality

Interpersonal skills

Physical stamina

Job description

ThredUp is seeking an Operations Trainer to deliver comprehensive onboarding and ongoing training across the distribution center. You will coach new teammates, run classroom and on-station sessions, and partner with leadership to implement effective learning solutions.

This role supports multiple shifts and requires strong communication, organization, and a proactive coaching style. You will ensure training aligns with ThredUp quality standards, maintain confidentiality, and manage schedules to