Area Manager (PM)

ThredUp; Mechanicsburg (Cumberland County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Employee stock purchase plan

Flexible PTO + 13 company holidays

Sabbatical after 3 years

Job summary

ThredUp is seeking an Area Manager in Mechanicsburg, PA to lead a team of 60–100 Associates. You will coach leads, develop staff, and drive performance using KPIs. The role requires strong collaboration with peers and leadership to improve processes and meet production goals.

You will manage scheduling, timekeeping, and support recruiting and retention efforts. You will thrive if you are passionate about building cohesive teams, communicating clearly, and balancing business needs with team

Qualifications

• 5+ years in distribution/retail experience, including 3+ years mentoring and coaching people you’ve led.
• Experience using reports and KPIs to coach and develop team members.
• Ability to make complex decisions balancing team and business needs.
• Strong collaboration and communication across peers, leaders and Associates.

Responsibilities

• Lead a team of 60–100 Associates and 2–4 Operations Leads; coach and develop staff.
• Utilize data and KPIs to plan weekly and long-term goals and improve processes.
• Coordinate with peers and leadership to drive efficiency and performance.
• Oversee scheduling, timecards, attendance, vacations, and related activities.
• Participate in recruiting, onboarding, development and retention of Associates.

Skills

Team leadership

Coaching

Developing people

Communication

Data analysis

KPIs

Training

Job description

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact

As an Area Manager you will lead a team of 60-100 Associates, including 2-4 Operations Leads, for inbound, outbound, automation or another business area. Your role is to collaborate with your peers to meet production goals and keep workflow humming for your shift. You manage your team by developing and supporting Leads who are actively coaching Associates on processes, procedures, quality standards, workflow, and scheduling. You will thrive in this role if you are passionate about leading and coaching your team, utilize data to plan weekly and beyond, study processes and systems to help improve and innovate, and build relationships with your team, peers, and leadership.

In This Role You’ll Get To

• You are passionate about owning your team’s performance and setting them up for success by collaborating with peers, coaching and developing Associates, and proactively communicating in all directions.
• You are tech-savvy and are comfortable utilizing reporting tools to analyze KPIs and using that info to improve distribution center performance.
• You are an excellent communicator and are well-versed in engaging, recognizing the team, establishing personal connections and demonstrating care.
• Partnership is key! Collaborate with your team, peers, and leadership to improve processes, increase efficiency, and target areas of opportunity.
• Takin’ care of business to meet the day-to-day needs of the team including vacation requests, scheduling, timecards, attendance, and more.
• Keep things interesting by participating in special projects as needed.
• Help build the team UP by giving and receiving timely, constructive, and respectful feedback with team members, peers, and leadership.
• Flex your cross-functional skills by actively participating in the recruiting, onboarding, development, and retention of Associates.
• Pave the way for the team’s success by demonstrating and awarding ambassadors of the thredUP values (DOTS) and culture in all interactions.
• Taking care of the team by creating a safe work environment and showing others how to operate safely.

What We’re Looking For

• Our environment is upbeat! Expect to hear music and see (or perform) the occasional dance move on the way to the next station. You will thrive if you have built strong and cohesive teams and relationships with colleagues at all levels.
• Teamwork makes the dream work! Strong collaborator who consistently connects with peers, leaders, and other team members in order to establish an environment of trust, inclusion, and respect.
• 5+ years in distribution/retail experience, including at least 3 years of successful training, mentoring, coaching, and developing people you’ve led.
• You are comfortable making complex decisions to balance the needs of the team and the business.
• Experience utilizing reports and KPIs to coach and develop team members.

This role is not eligible for visa sponsorship.

What We Offer

• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [e-mail] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.