Validation Services Product Manager - Payments - Vice President

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Validation Services Product Manager in the Trust & Safety organization in Jersey City, NJ.

You will own pipeline conversion, manage client-facing commercialization activities, and interface with Bankers and Payments Sales leads to convert opportunities into revenue while guiding cross-functional teams through onboarding and client usage. You will collaborate with Sales, Onboarding, Legal, KYC and Product to move opportunities from referrals to signed mandates and

Qualifications

• 7+ years of experience in product & partnership management.
• Proven record of pipeline growth and mandate conversion.
• Experience with external partnerships and client-facing roles.
• Strong PnL focus and ownership mindset.
• Experience with onboarding workflows and cross-functional delivery.

Responsibilities

• Develop and communicate a product strategy and vision aligned with client needs, commercial priorities and scalability.
• Grow and manage the commercial pipeline, qualify opportunities, and secure client mandates.
• Respond to inbound and partner referrals within SLAs and convert to active opportunities.
• Lead discovery and market research to validate problems and inform roadmap and commercialization priorities.
• Lead client pitches and tailor value propositions to objectives and risk posture.
• Elicit requirements and drive product development through lifecycle of new requirements.
• Maintain adherence to sales processes and support client enablement end-to-end.

Skills

Product management

Partnership management

Pipeline growth

Client onboarding

KPI reporting

Forecasting

Executive updates

Cross-functional collaboration

Education

Bachelor's degree

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Validation Services Product Manager within the Trust & Safety organization, you will own pipeline conversion, manage client-facing commercialization activities, enable clients for the use of Validation Services, and interface with the strategic coverage teams comprising of Bankers and Payments Sales leads. This Product role is responsible for originating and converting Validation Services (VS) product client opportunities into sustainable revenue while ensuring disciplined execution across sales, product, implementations, operations and ongoing client management. The role combines product and partnership management skillsets to scale new commercial GTM use-cases, across new channels.

In this role, within the Trust & Safety organization, you will own pipeline conversion, manage client-facing commercialization activities, enable clients for the use of Validation Services, and interface with the strategic coverage teams comprising of Bankers and Payments Sales leads. You manage cross-functional collaboration with Sales, Onboarding, Legal, KYC, and Product teams to move new client opportunities from organic and strategic partnership referrals through to signed mandate and successful onboarding and client product usage.

Job responsibilities

• Develop and communicate a product strategy and product vision that aligns client needs, commercial priorities, and platform scalability goals.
• Grow and manage the commercial pipeline by proactively identifying and qualifying business growth opportunities across target segments to secure client mandates.
• Respond to inbound and partner referrals within defined SLAs and convert qualified referrals into active opportunities.
• Lead discovery and market research to validate client problems and integrate findings into roadmap and commercialization priorities.
• Lead client pitches and solution positioning, tailoring value propositions to client objectives and risk posture.
• Elicit and develop requirements to advance product development and follow through product development lifecycle of new requirements.
• Maintain adherence to product sell-box, sales procedures, and support client enablement e2e.
• Build and report KPI frameworks covering pipeline health, win rates, forecast accuracy, cost/risk/reliability metrics, and execute structured handover to strategic coverage teams once relationships are stable.
• Develops and streamlines client onboarding processes, ensuring efficient time-to-market and adherence to risk and control standards.

Required qualifications, capabilities, and skills

• 7+ years of experience in product & partnership management, or a related client-facing role.
• Proven record of pipeline growth, mandate conversion, and delivery against measurable targets.
• Experience and relationships within various buying centers such as procurement, fraud risk, product, and treasury.
• Proven experience in external partnership management and external client facing roles.
• Client first approach, ownership mindset, and strong PnL focus.
• Strong experience in referral management, client pitching, and deal progression across complex stakeholder environments.
• Hands-on experience with client onboarding workflows, and cross-functional delivery coordination.
• Strong pipeline analytics, KPI reporting, and communication skills, including forecasting, conversion funnel analysis, and executive-ready updates.
• Bachelor's degree required

Preferred qualifications, capabilities, and skills

• Experience in Trust and Safety, Identity, or Payments-adjacent product sets.
• Experience in highly matrixed organizations with strong governance and control requirements.
• Understanding of B2B products & services.
• Advanced degree preferred.