Trust & Safety Product Manager - Payments - Vice President

Testing Site - JPMC; Tampa (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Testing Site - JPMC is seeking a Product Manager in Fraud Prevention within the Payments Trust & Safety organization. You will own the end-to-end product lifecycle, speak for the customer, and guide successful launches that deliver real value to clients.

You'll drive scalability, resilience, and stability while partnering with cross-functional teams to deliver high-quality products that exceed expectations in a fast-paced payments environment.

Qualifications

• 5+ years of experience in product management or Fraud Prevention for payments.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Hands-on experience building and commercializing innovative products and services.
• Capacity working with cross-functional internal and external stakeholders toward a common objective.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Proactively manages new product or synergies pipeline that anticipates customer needs and market trends.
• Aligns with cross-functional partners to co-create business readiness materials and keep up-to-date with changes in customer solution and service needs.

Skills

Product management

Fraud prevention

Data analytics

Backlog management

Cross-functional collaboration

Documentation

Tools

Word

PowerPoint

Excel

Visio

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Fraud Prevention within Payments' Trust & Safety organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Proactively manages new product or synergies pipeline that anticipates and/or responds to ecosystem stakeholder needs, market trends to ensure best-in-class offering in the market
• Aligns with cross-functional partners to co-create business readiness materials and keep up-to-date with changes in customer solution and service needs

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or Fraud Prevention for the Payments domain
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Hands-on past experience building and commercializing innovative products and services
• Capacity working and aligning with cross-functional internal and external stakeholders towards the common objective
• Skilled in developing and managing product documentation leveraging tools such as Word, PowerPoint, Excel, Visio etc.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Strong understanding of e-Commerce and Corporate business models (e.g. B2B, B2C, B2B2C)
• Familiarity with the credit card processing lifecycle, Fraud prevention, and AI/ML strategies
• Exceptionally strong presentation and communication skills
• Ability to execute on the Go-to-Market strategy