Senior Product Associate, Validation Services - Payments -Senior Associate

Testing Site - JPMC; Jersey City (NJ); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

JPMorgan Chase in Jersey City, NJ seeks a Senior Product Associate in Validation Services within Trust & Safety for JPM Payments. The role collaborates across cross-functional teams to drive product development, leverage user research, and deliver innovative products while ensuring compliance and risk controls.

The candidate will own and optimize product pipelines, engage stakeholders, and support commercialization of new offerings with a strong focus on customer outcomes and efficiency.

Qualifications

• Bachelor's or Master's degree required.
• 3+ years of experience in product management or related field.
• Experience developing products with technology teams.
• Proven client-facing and partnership management experience.
• Strong PnL focus and ownership mindset; regulatory awareness.

Responsabilités

• Collaborates with the Product Manager to identify new product opportunities through user research, discovery, and market analysis.
• Partners with cross-functional teams (sales, technology, commercialization) and manages internal and external stakeholders to align on business and client priorities.
• Proactively manages the product pipeline, anticipating ecosystem needs and market trends to deliver best-in-class offerings.
• Plans for upstream and downstream impacts of new product features to ensure a seamless overall product experience.
• Executes distribution and channel strategies to scale the business in the US and priority global markets.
• Develops and streamlines client onboarding processes, ensuring efficient time-to-market and adherence to risk and control standards.
• Manages pilot programs and drives successful commercialization of new products.
• Develops high-quality collateral, tracks product performance and business KPIs, and writes requirements, epics, and user stories to support product development.

Connaissances

Product management

Client facing

Cross-functional collaboration

Data analytics

Formation

Bachelor's or Master's degree

Outils

APIs

API-driven lifecycle

Description du poste

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Validation Services, part of Trust & Safety for JPM Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Collaborates with the Product Manager to identify new product opportunities through user research, discovery, and market analysis.

• Partners with cross-functional teams (sales, technology, commercialization) and manages internal and external stakeholders to align on business and client priorities.

• Proactively manages the product pipeline, anticipating ecosystem needs and market trends to deliver best-in-class offerings.

• Plans for upstream and downstream impacts of new product features to ensure a seamless overall product experience.

• Executes distribution and channel strategies to scale the business in the US and priority global markets.

• Develops and streamlines client onboarding processes, ensuring efficient time-to-market and adherence to risk and control standards.

• Manages pilot programs and drives successful commercialization of new products.

• Develops high-quality collateral, tracks product performance and business KPIs, and writes requirements, epics, and user stories to support product development.

Required qualifications, capabilities, and skills

• Has Bachelors or Master’s degree.
• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated prior experience of product development and working with technology teams.
• Proven experience in partnership management and client facing.
• Client first approach, ownership mindset, and strong PnL focus.
• Strong regulatory and controls mindset to execute on deliverables leveraging the internal processes.
• Experience in working and aligning with cross-functional internal and external stakeholders towards the common objective.
• Proficient with API driven product development life cycle, design, and data analytics.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience with Trust & Safety services such Account Validation, Identity Verification and/or Know your Customer/Business products and services.
• Understanding of B2B products & services.