Trust & Safety Product Manager - Payments - Vice President

Testing Site - JPMC; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Testing Site - JPMC in Chicago is seeking an experienced Product Manager in Payments Trust & Safety to lead the development of new offerings and manage end-to-end product lifecycles that deliver value to customers.

You will be the voice of the customer, guiding successful launches, gathering feedback, and ensuring scalable, reliable product experiences. A strong track record in product strategy and cross-functional collaboration is required.

Qualifications

• 5+ years of experience in product management, business strategy, and/or management consulting.
• Advanced knowledge of the product development lifecycle, design, and data analytics.
• Proficiency in building business cases and ROI models that demonstrate client value propositions.
• Ability to use qualitative and quantitative inputs to drive client experience and product adoption.
• Experience in operational management and change readiness activities.
• Knowledge of traditional and emerging payment methods (ACH, Wire, Disbursements, Real Time Payments and Card).
• Proven program leadership with cross-functional teams.
• Strong MS Excel and MS PowerPoint skills.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Creating business cases for strategic initiatives that quantify the value we can deliver through new or enhanced products.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Compiling insights of client pain points, evolving client needs and emerging market trends through client and competitive research, data analysis, internal feedback and market reviews.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.

Skills

Product management

Business strategy

Management consulting

Client-focused

Change management

Tools

Excel

PowerPoint

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Payments Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Creating business cases for strategic initiatives that quantify the value we can deliver through new or enhanced products
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Compiling insights of client pain points, evolving client needs and emerging market trends through client and competitive research, data analysis, internal feedback and market reviews
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management, business strategy, and / or management consulting
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proficiency in building business cases and ROI models that demonstrate client financial value propositions.
• Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption
• Demonstrated ability to execute operational management and change readiness activities
• Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Disbursements, Real Time Payments and Card).
• Proven program leadership with multiple cross-functional teams
• Strong MS Excel, MS PowerPoint skills

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proficient knowledge of the product development life cycle, design, and data analytics a meaningful impact by delivering high-quality products that resonate with clients.